This seminar is based on George W. Watts’ book Power Vision and presents the six dimensions you need to develop to become a better and more successful executive.

The Successful Executive (PPT, 724KB)
The Successful Executive Manual (PDF, 304KB)
The Successful Executive Trainer’s Guide (PDF, 735KB)

This seminar introduces a very important aspect of business success: stressing customer satisfaction even if short-term profits have to be sacrificed. A satisfied customer will come back and will bring more customers. If you concentrate on satisfying the customer, increasing your profits will be easier.

Customer Satisfaction Manual (PDF, 303KB)
Customer Satisfaction Trainer’s Guide (PDF, 618KB)
Customer Satisfaction Slides (PPT, 774KB)

The course Conflict Management – Bridging Conflicts provides a short overview over some successful techniques of avoiding and solving conflicts. The BRIDGE Model © is introduced as well as Stephen Karpmans Drama Triangle in order to explain the steps necessary to master conflicts.

After the course participants will be aware of some useful tools which they can immediately apply in their daily life and which will help them to understand the dynamic forces of conflicts and how to avoid getting into them. They will learn about how conflicts can be stopped and positive value can be generated out of a conflict situation.

Bridging Conflicts Manualf (PDF, 720KB)
Bridging Conflicts Slides (PPT, 2.46MB)
Bridging Conflicts Trainer’s Guide (PDF, 860KB)